Privacy Policy
Last updated: April 2026
We'll keep this simple. You trusted us with your details — we take that seriously. Here's exactly what we collect, why we collect it, and what we'll never do with it.
Who we are
Chonky Paws is a pet enrichment brand operated by Muru and Co., based in Bengaluru, India. When this policy says "we," "us," or "Chonky Paws," that's who we mean.
If you have questions about this policy, write to us at contact@chonkypaws.com. We'll actually reply.
What we collect
When you place an order, sign up for our emails, or get in touch with us, we may collect:
- Your name and contact details (email, phone number, delivery address)
- Payment information — processed securely via Razorpay. We never store your card details.
- Order history and purchase information
- Device and browsing information when you visit our website (via cookies)
- Any information you voluntarily share with us over chat, email, or social media
We don't collect more than we need. Chang wouldn't allow it, and honestly, neither would we.
Why we collect it
We use your information to:
- Process and deliver your orders
- Send you order confirmations, shipping updates, and delivery notifications
- Respond to your questions and support requests
- Send you emails about new products, offers, and enrichment tips — only if you've opted in
- Improve our website and understand how people use it
- Comply with legal obligations under Indian law
Cookies
Our website uses cookies — small files that help the site remember you and work properly. This includes:
- Essential cookies (the site won't work without these)
- Analytics cookies (we use these to understand traffic and improve the site)
- Marketing cookies (only if you've given consent)
You can manage cookie preferences in your browser settings at any time.
Who we share your data with
We share your information only with the people who need it to get your order to you:
- Bluedart — our shipping and logistics partner
- Razorpay — our payment processor
- Shopify — our store platform
- Crisp — our live chat tool
We do not sell, rent, or trade your personal information to anyone. Ever.
How we protect your data
We use industry-standard security measures to protect your information. All payment transactions are encrypted and processed through Razorpay's secure infrastructure. We regularly review our data practices to make sure your information stays safe.
How long we keep your data
We retain your order and account information for as long as needed to fulfil our legal and business obligations — typically up to 3 years for transaction records as required under Indian tax law. You can request deletion of your data at any time (see below).
Your rights
Under Indian consumer protection law, you have the right to:
- Access the personal data we hold about you
- Correct any information that's inaccurate
- Request deletion of your data, subject to our legal obligations
- Opt out of marketing emails at any time (every email has an unsubscribe link)
- Withdraw consent for cookies and data processing
To exercise any of these rights, email us at contact@chonkypaws.com. We'll respond within 7 working days.
Third-party links
Our website may contain links to external sites — Instagram, YouTube, and others. Once you leave chonkypaws.com, this privacy policy no longer applies. We're not responsible for the privacy practices of other websites.
Children's privacy
Chonky Paws is not directed at anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us and we'll delete it promptly.
Changes to this policy
We may update this policy from time to time. When we do, we'll update the date at the top of this page. If changes are significant, we'll let you know via email.
Contact us
Questions, concerns, or just want to know more? We're easy to reach.
📧 contact@chonkypaws.com
💬 Live chat at chonkypaws.com, Mon–Sat
We're real humans. We'll get back to you.